A Frustrating Fiasco: My CEBPass Experience
Cebu Pacific, a popular budget airline, recently launched their enticing CEBPass sale, a promotion allowing customers to purchase up to ten flights at a discounted rate. Eager to take advantage of this offer, I attempted to secure passes for myself and my fiancée. However, my experience was marred by a series of technical glitches and customer service failures that left me deeply frustrated. Upon accessing the Cebu Pacific website, I was immediately met with an online queue. Thousands of customers were vying for the same opportunity, resulting in an agonizing wait. After finally reaching the front of the queue, I diligently filled out the required forms, only to be met with a "Request Timeout" error. This infuriating setback forced me to rejoin the queue and repeat the entire process. Twice, I managed to navigate through the forms and reach the payment gateway. Both times, my credit card was charged, but I never received confirmation of my CEBPass purchase. Over a week has pa...